© 2018 by Emunah Works | Hong Kong | Contact us at hq@emunahworks.com

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CONTACT US

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FAQ

 

Here are some common questions about Emunah Works.

01

How do I place an order?



You can simply click onto our Eyewear page, choose the design and color/style you like, add to cart then checkout.

02

Shipping



Free shipping worldwide applies for purchases above $400 HKD. 

Orders within Hong Kong are usually delivered in 3 business days. However, delivery period abroad may vary depending on factors such as customs and distance.

03

Secure ordering & payment options



Payment can be done with a credit card. An invoice will be sent to your email to inform you of the transaction made. We will also send you a tracking number once the items have been shipped. Normally, the items should be ready to be shipped within 2-3 days unless there is a high in demand or the item is out of stock.

04

Order Cancellation



Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

05

Returns & refunds



Once an item of merchandise is delivered to you, you can return that item within 7 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, intimate apparel and perishable goods such as soaps, body wash, scented candles]. These items are not eligible for return, refund or exchange. Email us hq@emunahworks.com for more details.